Terms of Service

FlatbedAI is a product owned and operated by Perfect Picture Ads LLC ("FlatbedAI," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the website at FlatbedAI.com (the "Site") and the FlatbedAI AI-powered call-answering and dispatching service (the "Service"). By using the FlatbedAI website or service, you agree to these Terms with Perfect Picture Ads LLC.

By accessing the Site, creating an account, or using the Service, you (the "Client" or "you") agree to be bound by these Terms. If you do not agree to these Terms, do not use the Site or Service.

These Terms incorporate our Privacy Policy, which explains how we handle data.

FlatbedAI provides an AI-powered call-answering and dispatching service for towing companies. The Service answers incoming calls in a natural-sounding voice, collects caller information (including location, vehicle details, and service needed), sends dispatch notifications and SMS follow-up messages (including missed-call text-backs), and provides call tracking and monthly reporting.

The Service is provided on a subscription basis. Features, pricing, and availability are described on the Site and may be updated from time to time.

The Service is intended for businesses. You represent that you are at least 18 years old, that you are authorized to act on behalf of the business entity you represent, and that you have full authority to bind that entity to these Terms.

As a Client, you are responsible for:

• Providing accurate and current business information during setup and throughout your subscription — including your rates, service area, operating hours, and services offered — so the Service functions correctly.
• Maintaining the security and confidentiality of your account credentials. You are responsible for all activity under your account.
• Ensuring that the information the Service provides to callers (pricing, availability, services) matches your actual business practices.
• Complying with all applicable laws governing your towing business — including any requirements for caller consent, call-recording notice, and SMS/text message compliance (such as the Telephone Consumer Protection Act in the U.S., or equivalent regulations in your jurisdiction).

The Service requires a recurring monthly subscription fee and a one-time setup fee, as described on the Site or in your order agreement. Fees are billed in advance each billing cycle. All fees are in U.S. dollars unless otherwise stated.

By providing a payment method, you authorize us to charge that method on a recurring basis for your subscription fees until cancellation. You are responsible for keeping your payment information current.

Refunds. Fees are non-refundable except as expressly stated in these Terms or required by applicable law. No refunds or credits are provided for partial months of service.

Price changes. We may change pricing with at least 30 days' advance notice. Your continued use after the price change takes effect constitutes acceptance of the new price. Founding-member rates, where offered, may be locked in perpetuity under separate written agreement.

Billing descriptor. Payments are processed by Perfect Picture Ads LLC. Charges will appear on your card or bank statement as "PERFECT PICTURE ADS" (or a similar variation). FlatbedAI is a brand operated by Perfect Picture Ads LLC.

Late or failed payments. If a payment fails or is late, we may suspend or limit access to the Service after reasonable notice. Accounts with unpaid balances may be terminated per Section 6.

Cancellation by Client. The subscription is month-to-month. You may cancel at any time by contacting us. Cancellation takes effect at the end of your current billing cycle, and you will retain access to the Service through that date. No partial-month refunds apply.

Termination by us. We may suspend or terminate your account and access to the Service if: (a) you fail to pay fees when due, (b) you breach these Terms in a material way, or (c) you use the Service in a manner that is illegal, fraudulent, or harmful. We will provide reasonable notice where practicable.

Effect of termination. Upon termination, your access to the Service (including call answering, dispatch, and reporting) ends. We retain call data and records according to our data retention policies and may delete them after a reasonable period. Termination does not relieve you of any obligation to pay fees accrued before the termination date.

The Service records and transcribes phone calls in order to provide dispatching, call tracking, and reporting features. The Service also sends SMS text messages — including missed-call text-backs to callers and dispatch notifications to you — using our telephony infrastructure.

Client's legal obligations. You are solely responsible for understanding and complying with all laws applicable to call recording and SMS messaging in your jurisdiction, including any requirements for caller consent or recording disclosure. This may include, without limitation, the federal Telephone Consumer Protection Act (TCPA), state-level call-recording laws, and equivalent regulations outside the United States.

You agree not to use the Service for spam, unsolicited marketing calls or messages, or any communication that violates applicable law. You agree to indemnify us against any claims arising from your failure to obtain required consents or provide required notices.

You agree not to:

• Use the Service for any illegal purpose or in violation of any applicable law or regulation.
• Use the Service to harass, defraud, or threaten any person.
• Attempt to reverse-engineer, decompile, or otherwise derive the source code or underlying technology of the Service.
• Attempt to disrupt, interfere with, or overload the Service or its infrastructure.
• Resell, sublicense, or redistribute the Service (or access to it) without our express written authorization.
• Use the Service to violate the rights of others, including intellectual property, privacy, or publicity rights.

We aim for high availability, but we do not guarantee that the Service will be uninterrupted, error-free, or available at all times. The AI may not handle every call perfectly; it may misinterpret caller requests, and technical issues (including telephony outages, third-party service disruptions, and AI errors) may occur.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will always accurately capture caller details, correctly route calls, or successfully send SMS messages. The Service is a tool to assist your business — it is not a replacement for your own emergency response, safety, or dispatch procedures.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLATBEDAI SHALL NOT BE LIABLE FOR:

• Any lost calls, missed calls, dropped calls, or failed SMS transmissions.
• Lost business, lost revenue, lost profits, or lost job opportunities.
• Any indirect, incidental, special, consequential, or punitive damages.
• Any damages arising from errors, inaccuracies, or omissions in the AI's handling of a call — including incorrectly quoted prices, misunderstood caller requests, or failure to capture complete job details.
• Any damages arising from third-party service outages affecting telephony, SMS delivery, payment processing, or AI infrastructure.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, our liability is limited to the minimum extent permitted by law.

The Service relies on third-party providers — including telephony carriers, AI model providers, cloud hosting platforms, payment processors, and SMS gateway providers — to deliver its features. The Service is subject to the availability and performance of those third parties, and we are not liable for their failures, outages, or changes to their own terms or service levels.

All right, title, and interest in the Service, the Site, and all related software, technology, content, branding, and materials — including the FlatbedAI name and logo — are owned by FlatbedAI or our licensors. Subject to your compliance with these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription term.

You may not copy, modify, distribute, or create derivative works of the Service or Site. You may not use our branding or trademarks without our prior written consent.

You agree to indemnify, defend, and hold harmless FlatbedAI and its officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or related to:

• Your use of the Service.
• The business information, rates, or content you provide to the Service.
• Your violation of these Terms or applicable law.
• Your failure to obtain caller consent or provide required notices for call recording or SMS messaging.
• Any dispute between you and a caller, customer, or third party.

We may update these Terms from time to time. We will post the revised Terms on this page with a new "Last Updated" date. For material changes, we will notify you via email or through the Service. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms.

These Terms are governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict-of-law principles. Any legal action arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in New Jersey, and you agree to submit to the personal jurisdiction of such courts. The contracting entity under these Terms is Perfect Picture Ads LLC.

These Terms constitute the entire agreement between you and FlatbedAI regarding the Service and supersede any prior agreements. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force. Our failure to enforce any right or provision does not constitute a waiver.

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms without restriction.

If you have questions about these Terms of Service, contact us at: